II. TERMS OF REFERENCE Attached
III. APPLICATION PROCEDURE
Applications need to be addressed to the Head of Human Resources, at email address, firstname.lastname@example.org , no later than 17:00 hours Timor-Leste time on Friday, July 24th 2015 .
Applications should include (a) a covering letter (b) a detailed resume of no more than 7 pages and (c) Response to the Selection Criteria.
All applicants must answer clearly the selection criteria, that can be found at http://www.mof.gov.tl/wp-content/uploads/2013/02/APPLICATION_PROCEDURE_MoF-Revised-80213.doc delineating how they have met the requirements. We do not expect that you would just cut and paste from your resume but rather explain concisely and succinctly how you have met these competences, possibly providing brief examples etc.
Only short-listed candidates will be contacted.
Job Title :Business Analyst Fiscal Reform Program
Purpose :To provide technical support and advice to the Fiscal Reform Program (FRP) on the design and implementation of business processes and workflows to be operationalised in MoF information systems including the development of the revenue portal and an Integrated Tax Administration System (ITAS).
Reporting to :Coordinator Fiscal Reform; and consultative link to Head of Information System Unit (ISU)
· Bachelor degree in Information Technology, Information Systems or related field
· Significant experience as an analyst in systems development and management, preferably in a public sector financial management context
· Proven ability to document business requirements and process flows to align with legislative requirements and optimise operational performance and reporting
· Proven success in the following job competencies:
§ Analysis and Reporting
§ Communication and Presentation
§ Customer Focus and Relationship Building
§ Change management
§ Information and Technology Proficiency
§ Problem Solving and Collaborative Decision Making
· Advanced skills in Microsoft Office Suite applications, including Word, Excel, Outlook
· Ability to build the capacity of staff through a range of modalities.
· Knowledge of fiscal reform
· Knowledge of Financial Management Information Systems (FMIS) particularly revenue/integrated tax administration system.
· Experience working in a developing country
· Ability to communicate in one of the official/working languages (Tetun, Portuguese, Bahasa Indonesia) or willingness to learn Tetun.
The Ministry of Finance of Timor-Leste is the central body of the Government responsible for the areas of annual planning and monitoring, budget and finance. It is mandated to undertake functions related to macroeconomic policy (in collaboration with the Central Bank) and to propose policies and draft laws and regulations on tax and non-tax revenues.
The MoF is embarking on an ambitious Fiscal Reform Program with a key objective to broaden the government’s revenue base through the transformation of the taxation system. Timor-Leste is aligned in this regard with international community initiatives and its support to countries to strengthen their tax systems to better mobilise domestic revenues needed to provide citizens with essential goods and services in a sustainable and economically sound way.
Within the Fiscal Reform Program, the Business Analyst is seen as a key role to assist the MoF in designing and documenting workflows that will enhance the operational effectiveness of the tax administration reforms, particularly as they relate to the Government Portals and the Integrated Tax Administration System (ITAS).
Whilst the Business Analyst will work and report directly to the Fiscal Reform Program, the Analyst will consult closely with the ISU and be expected to embed their skills in the ISU and business units to enable the sustainability of the analyst function within MoF.
1. Work closely with FRP team and ISU team to identify and optimise opportunities to use information and technology to enhance revenue service delivery and meet the FRP program objectives.
· Number of opportunities identified/optimised.
· Positive and sustainable impact on service delivery undertaken.
2. Work with FRP and ISU team and relevant MoF units to support the design and implementation of FRP application solutions by identifying and solving functional area issues and translating operational requirements into technical solutions.
· Facilitated the definition of service levels and customer requirements.
· Technical solutions:
o Number implemented
o Met user requirements.
o Resolved functional area issues
o Aligned with IMF Tax Administration Diagnostic Assessment Tool (TADAT www.tadat.org )
3. Analyse business unit activities and trends and compare analyses against the service standards and improved practices to assist the FRP and ISU teams in developing tactical and strategic services and programs to support the FRP goals.
· Analyses are clear, relevant to audience & Timor-Leste context.
· Level & effectiveness of assistance provided (specific, accurate, timely, sustainable).
4. Coordinate the development of business and functional specifications for FRP applications, reviewing technical documents with ISU team to ensure business requirements are adequately reflected in technical planning documents.
· Effectiveness of coordination.
· Level of application compliance with business requirements.
5. Conduct impact analysis of products, upgrades and changes for FRP functional areas using business process descriptions and standard workflow analysis.
· Number of analysis undertaken.
· Level of satisfaction with analysis (specific, accurate, relevant to T-L context, timely).
· Compliance with IMF TADAT
6. Define, model and configure IS application solutions to meet business requirements.
· Solutions are:
o Reasonable & context appropriate (within financial & technical parameters)
o Specific & clear
o Measurable & sustainable
7. Use participatory and consultative approaches (interviews, focus groups, site visits) and tools to ensure a high level of ownership and sustainability for any proposed business, functional or technical solutions.
· Demonstrated participatory/consultative approaches.
· Level of satisfaction with consultation.
· Sustainability of solutions.
8. Proactively assist in instilling a team-oriented, client and results-driven approach through a range of learning and development modalities that build on existing strengths.
· Number of capacity building activities undertaken.
· Effective team based work culture pursued.
· Team members’ satisfied with learning & development.
9. Solicit stakeholder feedback and work with functional area/s to build business cases for enhanced software applications.
· Number of enhancements applied.
· Level of stakeholder satisfaction with enhancements noted.
10. Troubleshoot software problems, integrations and issues encountered by users.
· Number of issues actioned.
· Effectiveness of solutions applied.
11. Prepare appropriate procedures and documentation to hand off support to users, system administrators or help desk group.
· Procedures completed.
· Users’ compliance with procedures documented.
12. Assist IS team to provide functional application support in a 24/7 environment for all custom and package applications during enhancement and upgrade projects.
· Level of responsiveness and reliability.
· ISU team culture enhanced.
13. Assist in the development and implementation of the FRP work program and activities, including the identification of policy, legislative, system and procedural changes required.
· Level of input and responsiveness to FRP initiatives employed.
14. Provide a high level of customer service and promote the values of courtesy, reliability and responsiveness within the FRP and ISU teams.
· Completed work within agreed time and quality standards
· Effective role model for good customer service displayed.
15. Maintain a collaborative and collegial approach with other Advisers (Revenue, Customs, Fiscal Reform, ISU) to ensure the outcome for the MoF is effectively and efficiently optimised.
· Effective and cooperative working relationships sustained.
· Outcome for MoF is optimised.
16. Performs miscellaneous job-related duties as assigned.
· Reliable and dependable whenever asked to perform any job-related tasks
IV. Key Deliverables
In accordance with the performance indicators listed above and the following:
· Within four weeks of commencement, develop an Activity Work Plan that is consistent with the relevant activities and performance indicators of the Ministry’s 5 Year Plan and submitted to Coordinator Fiscal Reform Program.
· Quarterly Progress Reports to the Coordinator Fiscal Reform Program, against the agreed Work Plan;
· End of Assignment report to the Coordinator Fiscal Reform Program no later than 10 working days prior to the end of contract
V. Performance Evaluation
The performance of the incumbent will be appraised and evaluated by the Coordinator Fiscal Reform Program, using the Performance Appraisal System put in place and monitored by the Directorate-General for Corporate Services, Ministry of Finance. This process will include a probation review within three (3) months of the commencement of the contract, regular reporting, ongoing workplace communications and annual performance appraisal. Performance indicators are in place for all areas within the Ministry, and the incumbent’s work will be contributing to the achievement of the priorities as set out in their TOR and in the Ministry’s Five Year Plan.