I. Job Title:           IT Infrastructure Team Leader (National)

II. Terms of Reference

Attached. 

III. Application procedure

Please visit our website at www.mof.gov.tl   and go to ‘Employment Opportunities’ to learn about our recruitment process and your application requirements including how to address your application. 

Applications need to be addressed to the Head of Human Resources, at email address, jobs@mof.gov.tl , no later than 17:00 hours Timor-Leste time on Thursday, 31st of March 2016. 

Applications should include (a) a covering letter (b) a detailed resume of no more than 7 pages and (c) response to the selection criteria.

All applicants must answer clearly the selection criteria, that can be found at https://www.mof.gov.tl/wp-content/uploads/2015/11/APPLICATION_PROCEDURE_MoF-Revised-2015.doc delineating how they have met the requirements. We do not expect that you would just cut and paste from your resume but rather explain concisely and succinctly how you have met these competences, possibly providing brief examples etc. 

Incomplete applications will not be considered.

Only short-listed candidates will be contacted.

Subject to Criminal Record Check.

Balbina Soares
Interim Director General for Corporate Services
Ministry of Finance

TERMS OF REFERENCE

Job Title:                      IT Infrastructure Team Leader (National)

Purpose:                     The Infrastructure Team Leader is responsible for a full range of activities to ensure the operational effectiveness and excellence of the technology infrastructure of Ministry related to the hardware aspects of a Ministry business ICT. IT Infrastructure Team Leader is also responsible for updating the hardware that is used to maintain the network and servers. 

Reporting to:              Head of Integrated Financial Management Information Systems Unit (IFMISU)

Counterpart(s):          IFMISU teams & National Directors

Classification:             C.3. Specialised Professional 

TOR Reference:          26/02/2016, Coordinator IFMISU

Duration:                    1 Year with possibility of extension based on organisational needs and performance

 Location:                     Ministry of Finance, Dili, Timor-Leste

I. Selection Criteria 

Essential:

1.     Bachelor degree in Information Technology or relevant field.

2.     Proven experience in planning, designing, development and implementation of security, networking, hosting and platform application infrastructure and focus on driving efficiencies and operational improvements;

3.     Proven experience in the following job competencies:

         Windows Server 2008 and 2012

         Cisco hardware devices such as router, LAN switch and firewall 

         Storage system

4.     Ability to build the capacity of staff through a range of capacity building modalities.

5.     Strong organizational, presentation, and customer service skills;

6.     Demonstrates leadership, problem-solving and ability to work under pressure.

7.     Team player, results-driven and self-motivated individual.

Desirable:

1.     Master degree in business or related field.

2.     Knowledge and experience in IT Infrastructure within Government agencies

  1. Ability to communicate in more than one of the official and working languages (Tetun, Portuguese, English, Bahasa Indonesia).


II BACKGROUND

The Ministry of Finance of Timor-Leste is the central body of the Government responsible for drafting, executing, coordinating and assessing the policies defined and approved by the Council of Ministers, for the areas of annual planning and monitoring, budget and finance. It is mandated to undertake functions related to macroeconomic policy (in collaboration with the Central Bank) and to propose policies and draft laws and regulations on tax and non-tax revenues. MoF is under the responsibility of the Minister of Finance, and carries out its responsibilities through central services integrated in the direct administration of the State.  The Information Systems Unit reports directly to the Office of the Minister and provides key services to the MoF directorates and departments including:

·       Promote, coordinate projects and programs in the framework of the development of information systems as well as interoperability and integration of government systems.

·       Support and maintenance of applications i.e. SIGTAS, FA, GRP, ASYCUDA, PB, Procurement, eProcurement, Transparency Portal, Manager Dashboard, Document Management

·       IT Operations (i.e. Server maintenance & Helpdesk)

·       Infrastructure (i.e. control and maintenance of network equipment and services)

The ISU also houses the application and project delivery group which continues to build on the accomplishments of the Public Financial Management (PFM) reform efforts where a key focus is the decentralisation of core Government Resource Planning (GRP) systems to Line Ministries with robust procedures and workflows tailored to RDTL’s laws and regulations and “cradle-to-grave” processes for budget execution that fully integrate the process of commitment, obligation, expenditure, reconciliation and reporting.

In recent years, the ISU has lead a number of new initiatives to further compliment the Transparency Portal suite ( www.transparency.gov.tl) with the launch of the:

·       Government Results Portal ( www.governmentresults.gov.tl) 

·       Aid Transparency Portal ( www.aidtransparency.gov.tl), and enhancements to the:

·       Budget Transparency and eProcurement Portals. 

The Infrastructure Manager Advisor will play a key role to assist the MoF in effectively managing and implementing IT projects that will enhance the operational, security effectiveness of MoF business units as they continue to implement PFM reforms.  The Advisor will be expected to embed these skills in the ISU and business units to enable the sustainability of the project management function within ISU and broadly across MoF.

II. Scope of Work

Responsibilities

Performance Indicator

1.     Provides support and problem resolution for all network computer problems covered in the catalogue of services for network and related equipment within the Government’s network computing environment.

·       Requests timely answered.

·       Timely updated of catalogue of services for network and related equipment

2.     Plans, designs, and directs the integration of individual network systems, including LAN, WAN, and/or MAN networks into the MoF’s overall IS network structure.

·       Participatory / consultative approaches done accordingly

·       Sustainability of solutions with the definition of service levels and customer requirements. 

3.     Monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability.

·       Keeps informed and up-to-date on current matters. 

·       Reports and tools are up to date, providing current situation.

4.     Provides technical support, innovative solutions, and integrated proposals for network systems, including recommendations for network hardware and software acquisitions.

·       Projects completed accordingly to IS Unit objectives, financial parameters and technical needs.

5.     Troubleshoots and resolves server or data network problems; develops, maintains and implements network support and archives procedures.

·       Effectively solved problems.

·       Keeps informed and up-to-date on current matters. 

·       Appropriate Documentation and procedures developed as required.

6.     Installs, configure, diagnoses, repairs, maintains and upgrades physical network hardware to ensure optimal workstation performance.

·       Timely and high quality service to maintain upgrade physical network hardware in the Ministry of Finance

7.     Manages security solutions, including firewall, anti-virus, and intrusion detection systems.

·       Timely delivery of all security reports and according to expected standards.

·       Security policy implemented and applied to all domains.

8.     Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

·       Database developed and updated for all network assets, documents and procedures 

9.     Monitors and tests network performance and provide network performance statistics and reports including hardware/software support, training, and special projects;

·       Data connectivity for local area network (LAN) and wide area network (WAN) systems successfully implemented.

·       Timely security reports provided according to expected standards.

10.  Comply with Civil Service Code of Conduct and MoF PFM Code of Ethics.

·      Full compliance with Civil Service Code of Conduct and MoF PFM Code of Ethics

11.  Perform other duties as assigned by the supervisor according to the law

·       Level of satisfaction by the supervisor with completion of tasks

IV. Key Deliverables

·     In accordance with the performance indicators listed above.

·     Monthly status report for each assigned project.

·     Within four weeks of commencement, develop an Activity Work Plan that is consistent with the relevant activities and performance indicators of the Ministry’s 5 Year Plan and submitted 

·      Quarterly Progress Reports to the Head of IFMISU, against the agreed Work Plan;

·     End of Assignment report to the Head of IFMISU no later than 10 working days prior to the end of contract

V. Performance Evaluation 

The performance of the incumbent will be appraised and evaluated by the Head of IFMISU, using the Performance Appraisal System put in place and monitored by the Directorate-General for Corporate Services, Ministry of Finance.  This process will include a probation review within two (2) months of the commencement of the contract, regular reporting, ongoing workplace communications and annual performance appraisal.  Performance indicators are in place for all areas within the Ministry, and the incumbent’s work will be contributing to the achievement of the priorities as set out in their TOR and in the Ministry’s Five Year Plan.